The hype around digital transformation is reminiscent of the early days of cloud computing post Marc Benioff’s no software blitzkrieg. Yet, all the signs of a permanent shift are clear and present in nearly every market segment for business leaders looking for an advantage.
We wanted to find out just how pervasive the current trends were in our own customer network. So we polled 200 former and current customers.
Roughly 25% of those surveyed responded to the following set of digital transformation-related questions.
Does your company need digital transformation as growth enabler?
Survey report say’s 51.22% Yes we have well defined strategy, 19.51% Yes but only in certain department, 17.07% Yes We need but looking for rights consulting partner and 12.20% Not Sure.
Who leads your digital transformation strategy?
Survey report say’s 41.67% CEO, 25.00% CTO, 16.67% CDO, 8.33% CIO, and 8.33% nobody.
What is the most important goal of your company or organization’s digital transformation strategy?
Survey report say’s 66.67% To improve your customer/partner/vendor experience, 66.67% To optimize your business operations and cost, 25.00% To improve product innovation, 41.67% To give better visibility into the business operates and grow with analytics.
What technologies you are investing to improve customer / partner / vendor experience?
Survey report say’s 100% Cloud/SaaS CRM, Community Portals, 50.00 % Enterprise Mobility Software, 16.67% IoT, 25.00% Artificial Intelligence and Big Data Analytics.
What technologies you are investing to improve your business operations?
Survey report say’s 58.33% ERP & BPM system, 58.33 % Mobile enabling ERPs with enterprise mobility software, 33.33% IoT, 41.67% Artificial Intelligence and Big Data Analytics.
What technologies you are investing to improve your product innovation?
Survey report say’s 41.67% SaaS/Cloud enablement of your product/services, 41.67% Mobile enabling of your product/services, 41.67% IoT Enablement, 33.33% Artificial Intelligence and Big Data Analytics, 8.33% Other.
What technologies you are investing to improve your business analytics?
Survey report say’s 50.00% Saas/Cloud Based analytics services, 33.33 % Big data and machine learning with artificial intelligence, 33.33% On-prem open source based analytics, 16.67% Other.
What do you expect the role of people to be in your digital transformation?
Survey report say’s 16.67 % People will be less important, 41.67% People will be more important, 41.67% About the same, 8.33% Other.
As part of your digital transformation strategy, what role does custom software development play?
Survey report say’s 41.67% Reducing custom software development, 33.33% About the same, 25.00% Increasing custom software development.
When considering an outside vendor for software defined transformation, which of the following criteria are most important?
Survey report say’s 58.33% Competency & Credentials, 16.67% Size of company & bench strength, 41.67% Relevant vertical strength, 8.33% Vendor leadership, 33.33% All of the above.
Which selection best describes the nature of your company or organization?
Survey report say’s 25.00% Technology vendor, 8.33% Public sector, 33.33% Manufacturing, 8.33% Education, 25.00% Other.
Which selection best describes your title and role?
Survey report say’s 33.33% CEO, 8.33% CIO, 8.33% CFO, 8.33% IT Manager, 16.67% Line of business manager, and 25.00% other.