Forrester Study: The Total Economic ImpactTM Of ServiceNow HR Service Management

An investment in ServiceNow HR Service Management helped a $4 billion healthcare organization reduce HR operation costs, improve HR service quality, and increase HR productivity. With 20,000 employees on ServiceNow HR Service Management and only 130 HR resources, the healthcare organization realized the following three-year benefits:

  • Total benefits: Over $9.9 million
  • Reduction in HR cases by 50%
  • Increased efficiency in servicing HR cases
    by 30%
  • Payback time < 1 year
  • ROI: 400% +

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Whether your company uses an employee service portal to submit HR requests or to streamline your new hire onboarding processes, the right HR technology improves employee engagement and possibly employee retention.

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