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Employee
Expectations:
Exceeded

Consumerizing the employee experience

In today’s world, employees expect consumer-grade experiences. Try as you may, there’s only so much your HR organization can do with manual processes and legacy systems.

Tresbu Technologies can help you improve satisfaction, engagement, and productivity by delivering service in line with today’s modern consumer experiences. Using ServiceNow’s solutions, we can make it easy for your employees to get fast, personalized service across your organization, even for processes that span beyond HR.

Delight your employees by focusing on people, not processes.

Consumerize the Employee Service Experience

HR Efficiency
Realized

Trying to support your staff and improve your work processes simultaneously can result in an unhappy workforce and poor HR performance.

All too often, HR is overwhelmed manually responding to repetitive employee inquiries, overly reliant on legacy tools like email and spreadsheets, and struggling to manage cross-functional employee service interactions. It’s inefficient, hard to track, and provides a poor employer brand.

Let Tresbu Technologies help! Through ServiceNow, we can unify the employee experience and help you provide one place for employees to go to any type of HR service. Gain efficiency, reduce costs, and collect data for continued improvement.

Enjoy the value of technology-enabled employee service delivery:

  • Consumer-like, high-quality employee experience
  • Seamless, cross-functional workflows
  • Scaled HR team effectiveness and operational efficiency
  • Performance metrics for ongoing HR improvement

Solutions for HR Service Management & Delivery

Case and Knowledge Management

  • Manage all interactions and requests across functional areas and centers of excellence
  • The visual task board allows for easy management and prioritization of cases
  • The HR Service Catalogue allows you to easily define your HR service offerings
  • Capture knowledge from across the organization and make it available for all employees
  • Bulk case creation saves HR time when creating related cases for groups of employees
  • Reporting provides insights to improve both services and HR operations

Employee Service Center

  • Design and publish custom-branded sites
  • Search capabilities and suggestive-text makes it easy for employees to find HR-related information
  • Communicate targeted content based on employee profile data
  • Integrated case management allows employees to get additional help when needed
  • Tasking enables HR to direct employees to take required actions
  • Employees can get access to HR services anytime from any device
  • Built-in chat functionality allows employees to interact with HR in real-time
  • Save time and costs by going paperless with editable, personalized PDFs and electronic signatures

Enterprise Onboarding & Transitions

  • Quickly and easily snap together onboarding experiences and processes
  • Automate any other cross-departmental process
  • Drive action across multiple departments and systems for improved efficiency
  • End-to-end visibility on each process allows HR to ensure the correct actions are taken
  • Step-by-step guidance makes it easy for employees to know what they need to do next
  • Employees can get contextual help by opening a case as part of any process
  • Dashboards give HR insight into the onboarding process for continued optimization
Schedule time with a solution expert at no cost